Shipping policy
This Shipping Policy explains how orders placed through oletoptical.shop are processed, shipped and delivered.
For shipping-related enquiries, contact:
Free Standard Shipping
oletoptical.shop provides:
FREE STANDARD SHIPPING ON ALL ORDERS
There is no minimum purchase requirement for our standard shipping service unless a different condition is clearly disclosed before checkout.
Customers will not be charged a standard shipping fee where the free standard shipping policy applies.
Estimated Delivery Time
Our estimated standard delivery timeframe is:
15–20 calendar days
The estimated timeframe is intended to give customers a reasonable expectation of when an order should arrive.
Where the 15–20 calendar day delivery estimate is communicated as part of the purchase, it forms part of the delivery information applicable to the transaction.
UK distance-selling rules state that goods should be delivered without undue delay and generally within 30 days unless the customer and trader agree another delivery period.
Order Processing
After an order has been submitted, it may undergo routine processing including:
- Payment verification;
- Fraud screening;
- Inventory confirmation;
- Product preparation;
- Packaging;
- Shipping-label preparation; and
- Handover to a logistics provider.
The stated 15–20 calendar day delivery estimate is intended as the normal overall delivery expectation rather than permission to add an undisclosed additional processing period.
Order Confirmation
After a customer successfully places an order, an order confirmation or similar transaction record may be sent electronically.
Customers should review the confirmation and notify us promptly if they identify a significant error in the delivery information.
UK online-selling guidance requires traders to confirm contracts and provide information in a form that customers can retain.
Delivery Address
Customers are responsible for providing an accurate and sufficiently complete delivery address during checkout.
This includes, where applicable:
- Recipient name;
- House or building number;
- Street;
- Flat or unit information;
- Town or city;
- Postal code; and
- Country.
Customers should contact info@oletoptical.shop promptly if they discover an address error.
We will make reasonable efforts to correct the information if fulfilment has not progressed too far, but address changes cannot always be made once an order has entered shipment.
Shipping Carriers
Orders may be transported by different postal, courier, fulfilment or logistics providers depending on destination, availability and operational requirements.
The use of a particular carrier is not guaranteed unless expressly stated when ordering.
Tracking
Where tracking information is available, it may be provided through:
- Shipping confirmation emails;
- Customer account pages;
- Order-status pages; or
- Carrier tracking systems.
Tracking events are generated by logistics providers and may sometimes update later than the actual physical movement of a parcel.
Temporary gaps in tracking information do not necessarily mean that a shipment has been lost.
Delayed Orders
Although our normal estimated delivery timeframe is 15–20 calendar days, delays may occasionally occur due to circumstances such as:
- Severe weather;
- Transport disruption;
- Carrier congestion;
- Incorrect or incomplete address information;
- Customs or border processing where applicable;
- Security screening;
- Public holidays;
- Natural disasters;
- Government restrictions; or
- Other circumstances outside reasonable control.
If an order appears materially delayed, customers should contact:
We will review the available shipment information and take reasonable steps to assist.
Delivery Deadlines and Consumer Rights
If delivery does not occur within an agreed timeframe, customers may have statutory remedies depending on the circumstances.
UK consumer law contains delivery rights where goods are not delivered within the agreed period or, where no other period has been agreed, within the statutory period.
Nothing in this Shipping Policy limits those rights.
Lost Parcels
If tracking information indicates that a parcel has not arrived and it may be lost, customers should contact us.
We may investigate the shipment with the relevant carrier.
Depending on the circumstances and applicable consumer rights, an appropriate solution may include:
- Continued carrier investigation;
- Replacement;
- Reshipment; or
- Refund.
Customers should not be required to bear losses where responsibility legally remains with the trader.
Marked Delivered but Not Received
If tracking states that an order has been delivered but the customer cannot locate it, the customer should:
- Check the delivery location carefully;
- Check with other household members where appropriate;
- Check any safe location indicated by the carrier;
- Check with neighbours where reasonably appropriate; and
- Contact us at info@oletoptical.shop if the parcel remains missing.
We may request information reasonably necessary to investigate the delivery.
A carrier's electronic delivery scan will be considered as evidence during an investigation but will not automatically override statutory rights where the evidence shows the goods were not properly delivered.
Damaged Parcels
Customers who receive visibly damaged products or packaging should contact:
Where reasonably possible, please provide:
- Order number;
- Description of the damage;
- Photograph of the product;
- Photograph of the external packaging; and
- Photograph of the shipping label.
These details can assist us in investigating transit damage.
Incorrect Products
If the customer receives a product different from the product ordered, they should contact us promptly.
We will review the order and provide an appropriate remedy where an incorrect product has been supplied.
Reasonable costs associated with correcting our fulfilment error will not be transferred to the customer where the law requires us to bear those costs.
Multiple Parcels
An order containing multiple products may occasionally be delivered in more than one parcel.
Different parcels may have separate tracking numbers or arrive on different days.
A partial delivery does not necessarily indicate that remaining items have been lost.
Customs and Cross-Border Movement
Where an order is fulfilled through a cross-border supply chain, shipments may be subject to customs, security or border procedures.
We aim to disclose material customer charges where required.
We will not use this clause to impose an undisclosed mandatory charge on a customer contrary to applicable consumer law.
Failed Delivery Attempts
A carrier may make more than one delivery attempt or direct a parcel to an appropriate collection location.
Customers should follow legitimate carrier instructions within a reasonable time.
If an order is ultimately returned because it could not be delivered due to incorrect customer-supplied information or failure to collect the parcel, we will review the circumstances before determining whether reshipment or refund is appropriate.
Mandatory consumer rights remain unaffected.
Refused Parcels
Customers wishing to cancel an order should contact:
Simply refusing a parcel does not necessarily provide us with all information required to process a statutory cancellation efficiently.
Customers should therefore send a clear cancellation notice.
Returns
The Shipping Policy does not replace our Return and Refund Policy.
For returns following delivery, customers should follow the Return and Refund Policy and contact:
Changes to Shipping Services
We may change carriers, fulfilment arrangements or logistical methods where reasonably necessary.
Any change will not retrospectively remove a delivery commitment or statutory right applying to an existing order.
Contact
For order tracking, delayed delivery, missing parcels or other shipping concerns:
oletoptical.shop
Email: info@oletoptical.shop
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